Frequently asked questions

We offer flexible plans with full access: €9.99 per month, €99.99 per year (save about 17% vs monthly), or €5.99 per month for co-parenting / shared custody spaces. Standard monthly and yearly plans include a free 7-day trial before billing starts. Co-parenting / shared custody spaces use the dedicated co-parenting monthly plan (see Pricing).

When you create a space, choose child shared custody if you are separated parents coordinating children. You get custody scheduling, co-parent invites, messaging, and the same secure space—without mixing it into the standard family-care monthly/yearly plans.

Parent-care spaces can use monthly or yearly billing with a 7-day trial. Child shared custody spaces use the co-parenting plan (priced separately on our Pricing page). Billing in the app follows your space type so you are always on the correct plan.

Yes for standard parent-care monthly and yearly plans—new accounts can start with a free 7-day trial. Co-parenting spaces use the dedicated co-parenting monthly plan; see Pricing for current rates.

No. Family Care Connect is a coordination app for families and co-parents—it does not provide medical advice, diagnosis, or treatment. In an emergency, contact local emergency services or a qualified healthcare provider immediately.

Spaces are invite-only. Data is sent over encrypted connections (HTTPS/TLS) and stored using Supabase with access controls and role-based security policies. Read our Privacy Policy for full details on data handling and GDPR rights.

On iOS and Android, the app can send notifications for messages, schedule changes, medication reminders, and appointments when you are signed in and notifications are enabled. Web browsers do not register for the same push flow—use the mobile apps for alerts when you are away.

Adults coordinating care for parents, partners, or other loved ones—and separated parents who need one place for custody schedules, handovers, and updates without endless texts and separate calendars.

Yes. Invite siblings, relatives, carers, or co-parents into the same private space so everyone sees the same schedule, messages, daily log (parent care), or custody calendar (shared custody).

Most families or co-parents set up a space in minutes. Create an account, choose parent care or child shared custody, invite members, and follow the in-app onboarding flow.

Open the app, go to Settings, and use the billing portal to change or cancel your plan. For help, contact support@familycareconnect.ie or submit a ticket on the Contact page.